Returns & Refunds

We want you to feel confident shopping with Deals Only. If something isn't right with your order, our customer service team is here to help.

Eligible products may be returned within 30 days of receiving your order. Before sending anything back, please follow the return process below.

How to Return an Item

1. Make Sure Your Item Is Eligible

Returns must be requested within 30 days of receiving your order. Please review the return exclusions at the bottom of this page before requesting a return.

2. Request an RMA Number

Contact our customer service team and let us know why you'd like to return your item.

Please include your order information and as much detail as possible so we can assist you quickly.

We will do our best to respond to return requests within one business day.

Important: Returns sent without a valid RMA number may not be accepted.

3. Pack Your Return

Carefully package your item to help prevent damage during shipping. Please include your original invoice or order information inside the package whenever possible.

4. Ship Your Return

Clearly write your RMA number on the outside of the package and send your return to:

DOWS, Inc.
C/O Deals Only
1645 Jills Court, Suite 103
Bellingham, WA 98226
United States

Customers are responsible for return shipping costs unless otherwise agreed to by Deals Only.

Once your return arrives at our facility, eligible refunds are typically processed within 1–2 business days.

Refunds

Once we receive and inspect your return with a valid RMA number, we will process the applicable refund within approximately two business days.

Depending on the condition and reason for the return, a restocking fee may apply.

Refunds will generally be issued to the original form of payment.

Restocking Fees

Returns for reasons other than a product defect may be subject to a 20% restocking fee, which will be deducted from the refund amount.

Deals Only reserves the right to waive the restocking fee when appropriate.

Refused or Undeliverable Shipments

Customers are responsible for additional shipping costs if an order must be shipped again because the original shipment was refused, could not be delivered, or was provided an insufficient or incorrect address.

If an order is returned to us after an unsuccessful delivery attempt and the customer no longer wants the item, the purchase price may be refunded less applicable shipping costs.

A restocking fee of up to 20% may also apply.

Damaged Items or Missing Parts

If your order arrives damaged, incomplete, or missing advertised parts or accessories, please contact us within 7 business days of receiving the order.

Include your order information and details about the issue. Photos may also be helpful when reporting shipping damage or missing components.

Defective Products

If you believe you received a defective product, please contact us before returning it.

Depending on the product and situation, an eligible defective item may be replaced or refunded to the original form of payment.

Liability related to a defective product is limited to the purchase price of the product where permitted by applicable law.

Warranty Limitations

Deals Only cannot provide warranty coverage for products that have been misused, improperly installed, altered, neglected, or physically damaged after delivery.

Products returned for warranty evaluation should be appropriately tested before being sent back whenever possible.

Defective products must also be carefully packaged for return. Damage caused by inadequate return packaging may affect return or warranty eligibility.

RMA Numbers

RMA numbers are valid for 30 days after they are issued.

Once you receive an RMA number, please send your return as soon as possible. Returns received after the RMA has expired may require a new return authorization.

Fitness for a Particular Purpose

Deals Only cannot guarantee that every product will be suitable for every individual application, setup, or intended use.

Customers are responsible for reviewing product specifications and determining whether an item is appropriate for their needs before purchase. For specialized applications or larger purchases, we recommend testing a sample unit when practical.

Return Exclusions

Unless otherwise required by applicable law, the following items are not eligible for return:

• Products that contact the nose, mouth, or inner ear

• Factory-sealed products that have been opened

• Products clearly marked as clearance, scratch & dent, final sale, or one-of-a-kind

• Oversized or overweight products designated as non-returnable

Additional return restrictions may be listed on individual product pages.

Need Help With a Return?

Have a question about whether your item qualifies? Contact our customer service team before shipping it back.

We're real people, and we're happy to help make the process as straightforward as possible.